Rev-A-Shelf
12400 Earl Jones Way
Louisville, KY 40299
 
t. (800) 626-1126
e. RAS-WebCustomerService@rev-a-shelf.com
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© 2019 Rev-A-Shelf

SHIPPING, RETURNS AND EXCHANGES

 

SHIPPING:

Shipping costs are based on the weight of the order, and shipped according to FedEx or UPS Shipping Rates within the U.S and Canada. Rev-A-Shelf reserves exclusively the right to designate the warehouse from which the goods shall be shipped. Buyer will be charged for the freight cost to deliver the goods to Buyer’s location. Express delivery via either FedEx, UPS or common carrier is available. Regardless of the value of the order, the cost of express delivery will be invoiced to the purchaser in addition to the price of the goods. All purchasers assume full responsibility for any loss or damage that occurs after delivery (without signature required) or after delivery and signature is captured. Shipping costs are non-refundable. At this time we are unable to ship to P.O. or A.P.O boxes.

CANADIAN SHIPMENTS:
All applicable duty, custom charges, and taxes are not included in the shipping cost and are the sole responsibility of the purchaser.

All purchasers assume full responsibility for any loss or damage that occurs after delivery (without signature required) or after delivery and signature is captured. Shipping costs are non-refundable.

RETURNS:

No exchanges or returns, for any reason whatsoever, will be accepted without Rev-A-Shelf’s prior written authorization. Please contact Rev-A-Shelf for a Return Authorization Number. Please enclose the items in their original packaging with any tags attached, accompanied by the packing slip and Return Authorization Number. Write the Return Authorization Number on the exterior of the returning package, seal the box securely, and affix the return shipping label. All shipments without a Return Authorization Number issued by Rev-A-Shelf will be refused at delivery and returned to sender. Within 30 days of receiving your return product, credit will be returned to the original form of payment. Gift returns will also be credited to the original form of payment within 30 days of our receipt of your returned product. ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged. All shipping and handling charges are non-refundable. Rev-A-Shelf reserves the right to refuse the return of goods transmitted and/or shipped after the return period or that are not in their original condition and packaging. Returned goods are subject to a 35% restocking charge.

EXCHANGES:

Rev-A-Shelf currently cannot accept exchanges. For an exchange, the original items must be returned and a new order should then be placed.

For further assistance, please contact Rev-A-Shelf at (800) 626-1126. Our dedicated customer service professionals are available Monday through Friday 8AM – 5PM EST, excluding public holidays.